NordicScreen has no access to passwords in the system. However, you can always reset your password if you need to. eg. if you forget the password or when a new user creates their password for the first time.


  1. Open app.q-play.net in a browser.

  2. Click on the small text below the loginform: Forgot password?.

  3. Enter the email from the new user and press the Reset Password button.

  4. You will receive a email with a reset link. The link will send you to a page with a reset user form. 
  5. Enter your new password in the form, confirm the password and complete with the Save changes button.

  6. Now follow the link to the Login page and log in with your email and the new password.